About the job
Associate Director, Patient Access Lead – Float – Massachusetts
Mid-sized biopharmaceutical organization focused on rare and specialty diseases
We are seeking a Patient Access Lead to join a growing Patient Services function and play a pivotal role in the launch and expansion of a high-impact Patient Support Program.
Reporting to the Senior Director of Patient Services – East, you will be a true patient champion, ensuring individuals can access critical therapies quickly and smoothly. This role offers the opportunity to work cross-functionally across the Global Value & Access Team, partnering with patients, providers, and specialty pharmacies to deliver an exceptional support experience.
Key Responsibilities
- Serve as the main point of contact for patients and providers in your assigned territory
- Manage patient enrollment into the support program, ensuring accurate and timely documentation
- Conduct benefit verifications, prior authorization follow-up, and patient financial eligibility assessments
- Coordinate with specialty and free goods pharmacies, as well as injection training partners
- Monitor patient cases to ensure timely reimbursement and assistance renewals
- Record and report Adverse Events and Product Complaints as required
- Communicate program offerings, policies, and resources effectively to provider offices
- Visit customers in the field to educate and troubleshoot reimbursement challenges
- Stay current with compliance, OIG guidance, and patient services regulations
- Analyze program data to identify service improvements and meet key performance indicators
- Collaborate with internal stakeholders (sales, marketing, trade, distribution, market access) and external partners (specialty pharmacies, vendors)
Qualifications
- Bachelor’s degree or 5+ years’ equivalent experience in Patient Support Services
- US product launch experience (rare disease experience highly desirable)
- Direct interaction with top US specialty pharmacies and payers
- Strong interpersonal and relationship-building skills
- Experience using CRMs to track patient journeys from enrollment to ongoing access
- Understanding of US legal, compliance, and regulatory requirements
- Proven cross-functional collaboration skills within pharma or biotech environments
- Proficiency with Microsoft Office Suite (Word, PowerPoint, Excel, Outlook, SharePoint)
Why Join?
- Opportunity to be part of an impact-driven, fast-moving program
- Hybrid working model with strong leadership support
- Play a direct role in improving patient access to life-changing therapies
- Competitive Salary & Benefits